Frequently Asked Questions
These are the most common questions, so you can get your answers fast!
Detailing has different meanings to different people. Some view it simply as a thorough cleaning, while others view it as a time and labor intensive service that involves machine polishing using micro-abrasives to remove defects and to refine the finish to a level that in many cases is better than when the vehicle is new.
What is paint correction?
It is the process of truly removing scratches, swirl marks, etching(bird, acid rain and bug marks) and oxidation. By using the term "truly removing..." what I mean is that we do not use polishes or compounds that are specifically designed to fill surface defects temporarily. Many shops use those types of products because they can meet their allotted time per car all while meeting a price point. This is why so many will get a "full detail and buff" and 2 washes later the paint looks exactly the same as it did prior to their "full detail and buff". Whether we get satisfactory results with a light polish, medium cut polish, compound or wet sanding, our goal is to get lasting results. Because we do not fill surface defects, but we actually level the flaws with micro-abrasive polishes and clean quality-pads, as long as the surface is kept clean the right way, it will stay looking great for a very long time.
Clay bar is an engineered resin compound used to remove contaminants from paint, metal or glass surfaces. It can be used prior to waxing a car if the surface is bad enough off. Although, if the surface is very contaminated(You can tell by rubbing your hand across the surface of a freshly washed car. Is it smooth as glass? If not, it's time to clay most likely.) polishing may be required. Before polishing or doing any kind of paint correction, you should always clay bar a surface. Otherwise you will be moving contaminates, what causes marring and scratches, on the surface in a very abusive manner and will most likely create more damage.
Carnauba, also called Brazil wax and palm wax, is a wax of the leaves of the palm, Copernicia prunifera, a plant native to and grown only in the northeastern Brazilian states of Piauí, Ceará, and Rio Grande do Norte. It is known as "queen of waxes" and usually comes in the form of hard yellow-brown flakes. Carnauba wax tends to give a deeper and wetter appearance to painted surfaces. Due to it being an organic product, it can last from 3 weeks to 6 weeks before needing a new application.
Simply put, they are man made sealants that are more durable than carnauba wax. Synthetic waxes tend to give off a more reflective glow on painted surfaces. Synthetic waxes can last 3 months to 8 months in most cases. Synthetic waxes are also referred to as sealants.
Do I need to do anything to my vehicle to prepare it for my detail?
No, you do not. If you have personal belongings in your vehicle you may remove them to make the clean up of your vehicle quicker, however it is not necessary. If some items are left in the vehicle (except for glove box contents) we will pack up everything and put it in the trunk after your vehicle has been cleaned. We try to make it as convenient as possible for our valued customers.
Do new cars need to be detailed?
Generally speaking, yes. In most cases, that "new" car has been sitting outside exposed to the elements with little or no protection to speak of. I have seen new cars already etched from water spotting and bird droppings. A car that has sat on the dealership lot for a while has probably seen several careless wipedowns with a dirty towel in effort to keep it "clean," resulting in light marring and swirl marks. Many vehicles come in at ports, then are loaded onto open trailers or transported by rail to their final destination. As a result, new vehicles can come into contact with heavy fallout and pollutants at any step between assembly and delivery. These are just a few reasons why even new cars should be detailed, and you can't always trust a dealership's "quantity over quality" detailers to do the job correctly.
What are swirl marks and where do they come from?
Swirls, or spider-webbing, are minute scratches on the surface of a vehicles paint that dull reflections and take away from the overall look of the car. Most cars have these marks, but they are more obvious on darker colors and under certain lighting. Swirls are commonly caused by improper washing and drying techniques. This can mean not using a separate rinse bucket while washing, trying to cover too large an area before rinsing the wash media, or using old bath towels to dry the car. Automatic car washes with revolving brushes are also a major culprit. Touching a dirty or dusty car should be avoided as well. While it sounds like nearly anything can swirl up your car, all it really takes is a few precautions and some tweaking of wash routines to ensure that once polished, swirls don't return as quickly or as deeply as before.
How do I schedule an appointment?
To schedule an appointment you can call 1.859.905.0456 or complete and submit a message on the "Contact Us" page.
Do you provide corporate accounts or fleet management contracts?
Yes, please call or submit a message on the "Contact Us" page to set up your account. We also offer fleet management services.
How Long Does a Detail Take?
It depends greatly on the level of service that you choose. While we have services that only take one hour but the typical detail takes 3 to 4 hours. We also have services that can take 12 or more hours to complete.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, and Discover cards as well as checks and cash.